KASES stands for Kindness, Action, Service, Empathy, and Sacrifice. These core Christian values inspire everything we do, from our design process to our customer service, reflecting our commitment to spreading messages of faith, love, and compassion through our apparel.
Return Policy
Customer satisfaction is our top priority at KASES. If you are not happy with your purchase, we gladly accept all returns that meet our return/exchange guidelines. Please review our Return & Exchange policy below
to determine if your order is eligible for a refund or exchange. We appreciate your business and hope to work with you again in the near future.
What is your Return Policy?
• We accept most returns within 30 calendar days of the original ship date.
• Returns packages postmarked within 7 calendar days of the original ship date will receive a full refund for returned merchandise. Return packages postmarked between 8-30 calendar days will have a 18% restocking fee deducted from the refund amount. Any returns received after 30 days will not be accepted.
• Restocking fee does not include shipping and handling fees.
• Shipping and handling fees are non-refundable.
• Customer is responsible for return shipping labels for any returns/exchanges.
• All returns must be received in sellable condition; in original packaging; unworn; unwashed.
• Custom orders are not eligible for a refund/exchange. All custom orders are FINAL SALE.
What is your Exchange Policy?
• Orders are eligible for exchange within 14 calendar days of the original ship date.
• All exchanges are limited to exchanges by full packs for items of equal or lesser value. Store credit of the
difference will be applied if the item exchanged is for lesser value.
• All returned exchanges must be received in sellable condition; in original packaging; unworn; unwashed.
**Note: Customers are responsible for all shipping fees. Customers may ship items with their own choice of courier or KASES can provide a return shipping label which will be deducted from the refund amount.
How do I make a refund/exchange?
If your return/exchange meets the conditions listed above, please complete and submit the form below. Once submitted, we’ll review it to determine if your order is eligible for return/exchange. A KASES representative
will contact you with an update of your request.
What if I received a damaged, defective, or wrong item?
Should you receive damaged, defective, or the wrong item(s), let us make it right. Please send us an email within 14 calendar days of the original ship date and provide us with a detailed explanation of your claim.
How and when will I receive my refund?
All refunds will be issued in the original payment method. Refunds cannot be issued to alternate cards or different forms of payment. Your refund will be issued after your return has been processed, which may take up to 10 business days after your items arrive at our warehouse.
Out-of-Stock Policy:
In the rare event that any shirts are out of stock, we will offer a color alternative. If the customer does not respond within 24 hours, we will refund the back stock styles.
to determine if your order is eligible for a refund or exchange. We appreciate your business and hope to work with you again in the near future.
What is your Return Policy?
• We accept most returns within 30 calendar days of the original ship date.
• Returns packages postmarked within 7 calendar days of the original ship date will receive a full refund for returned merchandise. Return packages postmarked between 8-30 calendar days will have a 18% restocking fee deducted from the refund amount. Any returns received after 30 days will not be accepted.
• Restocking fee does not include shipping and handling fees.
• Shipping and handling fees are non-refundable.
• Customer is responsible for return shipping labels for any returns/exchanges.
• All returns must be received in sellable condition; in original packaging; unworn; unwashed.
• Custom orders are not eligible for a refund/exchange. All custom orders are FINAL SALE.
What is your Exchange Policy?
• Orders are eligible for exchange within 14 calendar days of the original ship date.
• All exchanges are limited to exchanges by full packs for items of equal or lesser value. Store credit of the
difference will be applied if the item exchanged is for lesser value.
• All returned exchanges must be received in sellable condition; in original packaging; unworn; unwashed.
**Note: Customers are responsible for all shipping fees. Customers may ship items with their own choice of courier or KASES can provide a return shipping label which will be deducted from the refund amount.
How do I make a refund/exchange?
If your return/exchange meets the conditions listed above, please complete and submit the form below. Once submitted, we’ll review it to determine if your order is eligible for return/exchange. A KASES representative
will contact you with an update of your request.
What if I received a damaged, defective, or wrong item?
Should you receive damaged, defective, or the wrong item(s), let us make it right. Please send us an email within 14 calendar days of the original ship date and provide us with a detailed explanation of your claim.
How and when will I receive my refund?
All refunds will be issued in the original payment method. Refunds cannot be issued to alternate cards or different forms of payment. Your refund will be issued after your return has been processed, which may take up to 10 business days after your items arrive at our warehouse.
Out-of-Stock Policy:
In the rare event that any shirts are out of stock, we will offer a color alternative. If the customer does not respond within 24 hours, we will refund the back stock styles.
